privacy policy

SECTION 1 - WHAT HAPPENS TO YOUR INFORMATION?

When you purchase something from Argent Silversmith, as part of the buying and selling process, we collect personal information such as your name, address, email address, and phone number.

When you browse our website, we automatically receive your computer’s internet protocol (IP) address to provide us with information about your browser and operating system.

Email & SMS Marketing (if applicable): With your permission, we may send you emails and SMS messages about new products, promotions, and other updates.

By consenting to Argent Silversmith Pty Ltd’s SMS marketing at checkout, subscribing via our subscription tools, or engaging with our SMS-based marketing, you agree to receive recurring text notifications, promotional offers, and transactional texts, including requests for reviews.

If you wish to unsubscribe from receiving SMS marketing messages and notifications, reply with STOP to any message we send. Alternative opt-out requests (e.g., using alternative words or requests) will not be considered valid. You are responsible for any messaging and data rates imposed by your wireless provider.

We reserve the right to modify any telephone number or short code used to operate our SMS services. You agree that messages sent to a changed number or short code, including STOP or HELP requests, may not be received, and we are not liable for honouring such requests.

To the extent permitted by applicable law, we will not be liable for failed, delayed, or misdirected delivery of any SMS, errors in content, or any action taken in reliance on the SMS service.

SECTION 2 - CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, it implies that you consent to our collection and use of that information for that specific purpose only.

If you wish to withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information, please contact us at hello@argentsilversmith.com.

SECTION 3 - DISCLOSURE

We do not sell or share your personal information with unaffiliated third parties. However, we may disclose your personal information if required by law or if you violate our Terms of Service.

Third-Party Data Sharing: The above excludes SMS text messaging originator opt-in data and consent. This information will not be shared with or sold to any third parties.

SECTION 4 - DATA STORAGE & SECURITY

Argent Silversmith is hosted on a third-party e-commerce platform, which provides the infrastructure to process transactions and securely store customer data. Your information is stored in secure databases protected by industry-standard security measures, including encryption, firewalls, and access controls. However, no method of data transmission or storage is 100% secure, and you acknowledge that you provide your information at your own risk.

Our payment processors comply with industry security standards to protect your payment information. We do not store your full payment details on our servers.

SECTION 5 - COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and other tracking technologies to improve your browsing experience. This includes:

  • Shopping Cart Cookies: Used to keep track of items you put into your shopping cart, including when you abandon your cart. This information may be used to send cart reminder messages via SMS.
  • Analytics Cookies: Used to analyse traffic and visitor behaviour on our site.
  • Marketing Cookies: Used to deliver relevant ads based on your browsing behaviour.

You can manage your cookie preferences in your browser settings.

For more details, please review our platform provider’s Cookies Policy.

SECTION 6 - THIRD-PARTY SERVICES

We use third-party services such as Klaviyo, Facebook, and TikTok for marketing, analytics, and targeted advertising. These third parties may collect data about your online activities over time and across different websites when you use our services.

  • Klaviyo: We use Klaviyo for email and SMS marketing. Your data may be processed by Klaviyo to deliver personalised marketing messages.
  • Facebook & TikTok: We use these platforms for advertising. They may collect and use your data for interest-based ads. You can manage your ad preferences within your account settings on these platforms.

For more information, you may review the privacy policies of:

SECTION 7 - LOCATION TRACKING & SERVICES

If we use location-based services, we will fully describe how that data is collected, stored, and used.

  • Purpose of Collection: If we track your location, it will be for the purpose of providing location-based promotions or improving user experience.
  • How Data is Collected: Location data may be collected via your browser, IP address, or device settings.
  • How to Opt-Out: You can disable location tracking by adjusting your device settings.

SECTION 8 - YOUR RIGHTS & ACCESS TO INFORMATION

Under Australian privacy laws, you have the right to:

  • Request access to the personal data we hold about you.
  • Request corrections to inaccurate or outdated personal information.
  • Request deletion of your personal data, subject to our legal and operational retention requirements.
  • Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at hello@argentsilversmith.com.

SECTION 10 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on our website.

If we make material changes to this policy, we will notify you via email or other means before the changes take effect.

CONTACT INFORMATION

If you have any questions about this Privacy Policy, please contact us at hello@argentsilversmith.com.