International Shipping Process
We will ship the wax impression kit out to you from Australia within 2-3 business days of placing your order.
Once you have received the kit and completed your prints - you will need to return the prints to our Australian studio using your choice of carrier for us to complete your final piece.
To do this as smoothly as possible, we strongly recommend:
- Sending the parcel back in the original packaging to avoid any issues with the prints
- Sending the parcel back via Express post (through whichever shipping carrier you prefer)
- Sending the parcel back with registered post and ensuring you have kept your tracking details
Please Note:
We do not take ANY responsibility for missing, lost, or damaged parcels which have been posted back to our Australian studio.
The shipping cost from us to you is included at checkout. This covers shipping the impression kit and the final piece, it does not include your shipping the impression kit back to us.
If you choose to opt for Standard postage (rather than Express) - we will not be able to complete your final piece until we receive the wax prints back and our lead time will still be 3-4 weeks from reception plus postage back to you (generally 1-2 weeks with DHL Express).
Depending on the country you are ordering from and the value of your order, you will have to pay duties & taxes upon delivery of your final print - please bear this in mind when placing your order and make sure to look up estimates online if you are unsure.