Refund policy

Returns & Exchanges

Products may be returned and exchanged within 14 days of purchase or delivery. Products can only be returned with a valid proof of purchase (online order confirmation and/or receipt) and must be in perfect condition and original packaging. Exchanges can be made for products of equal value or for a shop credit of equal value (minus postage fees if applicable). Please note that exchanges will incur postage fees. Please ensure your piece/s are securely packaged as Argent does not accept responsibility for items damaged in transit.

Please follow the steps below if you wish to return and exchange your purchase:

1. Submit and enquiry within 14 days of purchase.

2. Post your purchase and original packaging to: Argent Silversmith Returns, PO BOX 229, Tawonga South VIC 3698

It is your responsibility to securely package your products as exchanges cannot be made for items damaged in transit.